Frequently Asked Questions

General Questions

What does NovaTrend sell?

NovaTrend offers practical home, household, kitchen, lighting, and lifestyle products for everyday use.

What types of products are available?

Our collection may include kitchen accessories, household items, lighting products, dining and serving accessories, and other practical home products. Available products vary over time.

Where can I find product specifications?

Product-specific information such as dimensions, materials, features, quantities, and other specifications is provided on the relevant product page where applicable.

Orders & Delivery

How long does order processing take?

Orders are generally processed within 1–2 business days, Monday through Friday.

How long does delivery take?

Standard delivery is estimated at 2–3 business days after processing, giving an estimated total delivery time of approximately 3–5 business days.

Is shipping free?

Yes. NovaTrend currently offers free standard shipping on all eligible orders.

Where do you deliver?

We currently provide delivery to customers throughout the United Kingdom.

Will I receive tracking information?

Where tracking is available, tracking information may be provided after the order has been dispatched.

Returns & Refunds

Can I return my order?

Yes. We accept eligible returns in accordance with our Return & Refund Policy and applicable UK consumer rights.

How long do I have to request a return?

Our return window is 14 days, subject to applicable statutory cancellation rights and legal exceptions.

Is there a restocking fee?

No. NovaTrend does not charge a restocking fee for eligible returns.

How are returns handled?

Eligible returns are handled by mail. Where applicable, a free return label is included with the package.

How long does a refund take?

Our standard refund processing target is within 7 days after receiving and reviewing the returned product. Statutory refund timeframes apply where required by law.

Do you accept exchanges?

Yes. Exchanges are accepted for eligible products, subject to product availability and applicable consumer rights.

Payments

Are payments processed securely?

Payments are processed through our secure checkout using the payment methods available at checkout.

What currency are prices displayed in?

Prices on our store are displayed in British pounds sterling (GBP/£).

Product Questions

Are product images representative of the actual products?

We aim to provide accurate product images and descriptions. Minor differences may occur due to photography, lighting, display settings, or manufacturing characteristics.

Do all products have the same specifications?

No. Specifications vary by product. Customers should review the individual product page for the exact information applicable to the selected item.

Contact Us

NovaTrend
73 Queen Street
Edinburgh
EH2 4NA
United Kingdom

Email: beepbeep4004@gmail.com
Phone: +44 7700 900345