Return & Refund Policy

Last updated: October 1, 2026

Thank you for shopping with NovaTrend. We aim to provide clear information about returns, cancellations, refunds, and your applicable consumer rights.

1. Returns

We accept returns for eligible products in accordance with this policy and applicable UK consumer rights.

Products should be returned in their original condition where reasonably possible, together with original packaging, accessories, and other included items.

2. Statutory Cancellation Rights

For most online consumer purchases in the United Kingdom, customers generally have 14 days from the day after receiving the goods to notify us that they wish to cancel, followed by a further 14 days to return the goods.

These rights are subject to applicable legal exceptions. Nothing in this policy limits or excludes consumer rights that cannot legally be excluded.

3. How to Request a Return

Please contact us before returning an item and provide your order number and relevant details. We will provide the applicable return instructions.

4. Product Condition

Products should be returned in an appropriate condition. Customers should take reasonable care of products while they are in their possession.

Where a product has been used beyond what is reasonably necessary to inspect its nature, characteristics, and functionality, any applicable reduction in refund may be considered in accordance with applicable law.

5. Return Method and Return Label

Eligible returns are handled by mail. Where applicable, a return label will be included with the package and provided at no additional charge.

We do not charge a restocking fee for eligible returns.

6. Refunds

Once a returned product has been received and checked, the refund will normally be processed to the original payment method where possible.

Our standard refund processing target is within 7 days after receiving and reviewing the returned product. Statutory refund timeframes will apply where required by law.

7. Original Delivery Charges

Where statutory cancellation rights apply, eligible customers will generally receive reimbursement of the standard delivery charge paid for the original order. Any additional cost resulting from choosing a more expensive delivery option may not be refundable where permitted by law.

8. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, or different from the product ordered, please contact us as soon as possible with your order number and details of the issue.

Photographs or other information may be requested to help us investigate the matter.

9. Exchanges

We accept exchanges for eligible products, subject to product availability and applicable consumer rights. Please contact us before returning an item if you would like an exchange.

10. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will make reasonable efforts to process the cancellation before dispatch.

11. Consumer Rights

This policy does not affect your statutory rights under applicable UK consumer protection legislation. Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

12. Contact Us

NovaTrend
73 Queen Street
Edinburgh
EH2 4NA
United Kingdom

Email: beepbeep4004@gmail.com
Phone: +44 7700 900345