Privacy Policy

Last updated: October 1, 2026

At NovaTrend, we respect your privacy and are committed to handling personal information responsibly.

1. Information We Collect

Depending on how you use our website, we may collect information such as your name, billing and delivery address, email address, telephone number, order information, payment-related information, and communications you send to us.

2. How We Use Your Information

• To process and fulfil orders
• To arrange delivery
• To communicate with you about your order
• To provide customer support
• To process returns, refunds, and cancellations
• To maintain required business records
• To improve our website and customer experience
• To help prevent fraud and protect our services

3. Payment Information

Payments are processed through the payment provider available at checkout. NovaTrend does not intentionally store complete payment card details on its own systems unless required and lawfully permitted.

4. Sharing Information

We may share relevant information with service providers that help us operate our business, including payment processors, delivery providers, technology providers, and professional advisers where necessary.

5. Cookies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, and improve the customer experience.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, and business record-keeping requirements.

8. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to access, correction, deletion, restriction, objection, or portability of your personal information.

9. Marketing Communications

Where marketing communications are sent, you may unsubscribe using the available unsubscribe mechanism or by contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

12. Contact Us

NovaTrend
73 Queen Street
Edinburgh
EH2 4NA
United Kingdom

Email: beepbeep4004@gmail.com
Phone: +44 7700 900345