Privacy Policy

Last updated: June 2026

This Privacy Policy describes how NovaTrend ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from our store.

NovaTrend
73 Queen Street, Edinburgh, EH2 4NA, United Kingdom
Phone: +447700 900345

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, or contact us, including:

Name, email address, phone number, and postal address
Payment information (processed securely via our payment provider — we do not store card details)
Order history and preferences
Communications you send us

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and receipts
Respond to your enquiries and provide customer support
Comply with legal obligations
Improve our products and services
Send marketing communications where you have opted in

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our store, including payment processors, shipping providers, and platform service providers (e.g. Shopify). These parties are obligated to keep your information confidential.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookies through your browser settings.

5. Your Rights (UK GDPR)

You have the right to access, correct, or delete your personal data, object to or restrict processing, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.